1. Definitions and scope of this agreement.
This website is provided by:
Happy bvba – populierenlaan 31 – 2980 Zoersel -Belgium -vat 428 175 816
If you have any questions or comments to make, you can contact us via
phone: +32 3 380 06 50
The following definitions shall have the following meanings:
‘Purchaser‘: means any natural (B2C) or legal (B2B) person that enters into a contractual relationship of any kind with Happy bvba. Each Purchaser agrees not to purchase the products of Happy bvba with the mere purpose to resell or distribute the product in any other way. Further also referred to as “you” or “your”.
‘Consumer’: means any natural person who is acting for purposes that can be regarded as outside his trade or profession.
‘Products’: means all goods and services that are the subject matter of one or more sales contracts.
‘Goods made to the consumer’s specifications‘: means non-prefabricated goods made on the basis of an individual choice or decision of the consumer.
‘Sales contract’: means any contract under which the trader transfers or undertakes to transfer the ownership of goods to the consumer and the consumer pays or undertakes to pay the price thereof, including any contract having both goods and services as its object.
These General Conditions of Sale shall apply to all current and future sales of Products by Happy bvba to the Purchaser. The Purchaser accepts these terms as well as all other rights and obligations as stated on the website by using the website and/or placing an order.
These General Conditions of Sale shall be always and exclusively applicable, except in the case of an explicit derogation. An explicit derogation is only valid insofar as it is the result of a mutual agreement that is recorded in writing. Explicit derogations are only valid to replace or supplement the clauses to which they relate. This does not affect the applicability of the other provisions of these General Conditions of Sale.
Happy bvba reserves the right to amend and/or supplement the General Conditions of Sale in the future. A future change will obviously have no effect on existing product orders and the resulting agreements.
2. OFFER AND ACCEPTANCE
Our online offer is presented with utmost care, this means in accordance with the best standards in the market. The images displayed on our website provide an approximate representation of the substantial features of our products.
Our online offer is presented as an invitation to purchase. Happy bvba is not bound by its offer. An offer is only valid while stocks last. We reserve the right to attach particular conditions to a specific offer, such as a limited duration. The Purchaser can rest assured that these conditions are only applicable when explicitly communicated prior to the order placement.
To purchase a product from the Happy bvba range, the Purchaser must complete our online ordering method. This purchase is binding on the Purchaser. Happy bvba will send a confirmation of the order within seven (7) calendar days, directed at the e-¬‐mail address specified by the Purchaser at the moment of ordering. The sale contract shall be concluded as soon as the Purchaser has received the order confirmation email issued by Happy bvba
All prices are indicated in EURO and include VAT and other taxes. The individual product price does not include the costs of delivery and other additional costs. Happy bvba will communicate these costs in the last step of our online ordering process.
The price as displayed on the confirmation of order is the final price to be paid, barring the exception of article 2 relating to Prices. Obvious errors in pricing, such as obvious inaccuracies, can still be corrected by Happy bvba after the conclusion of the sales contract. The Purchaser must communicate any complaints regarding the pricing or the payment within seven (7) calendar days after the confirmation of order, in writing. The filing of a complaint does not suspend due payments.
We have the right to change our prices at any time but commit to always apply the prices that were indicated on our website at the time of your order. Price changes that are due to changes in VAT rates will be borne by the Purchaser.
The use of certain selected payment methods can entail additional costs, which are exclusively borne by the Purchaser.
Each payment is handled promptly and completely, i.e. when the Purchaser places his order. We accept the payment methods as indicated on our website:
Happy bvba has taken all reasonable measures to ensure safe payments. Our main concerns are a loss or theft of your identity or financial information. The use of the above mentioned authorized payment partners and credit card issuers provide the necessary guarantees.
Happy bvba shall only deliver the order as soon as it has received the full payment of all amounts owed by the Purchaser. Happy bvba always retains ownership of all products ordered until full payment of all amounts due under this Agreement has been made, regardless whether the delivery has already occurred.
5. DELIVERY and INSTALLATION
We process every order with the care it deserves. The order shall be processed within thirty (30) calendar days upon order confirmation. Happy bvba has the right to stipulate wider delivery terms, which shall be communicated within a reasonable timespan after the order confirmation. The Purchaser may only terminate the agreement if Happy bvba fails to deliver the products within the communicated delivery deadline. In the event of such termination, Happy bvba will reimburse all sums paid without undue delay and no later than fourteen (14) calendar days after termination of the agreement.
Happy bvba uses external parties and carriers for the execution of the delivery:
This may have an effect on the delivery. Happy bvba takes however no responsibility for a delivery arriving late or for an order which is lost by third parties or by unforeseen circumstances or force majeure. If an order that has been sent remains undelivered, Happy bvba will conduct an investigation at the carrier’s end. This can take several days. During this period, Happy bvba cannot provide any reimbursement or proceed to a re–delivery of the products.
The Purchaser is responsible to make the delivery possible at the indicated address, either by being present himself or by designating a third-¬party present at the indicated address at the moment of the delivery. A delivery is performed as soon as the ordered products are offered one time at the indicated address. If a delivery is unsuccessful due to a failure by the Purchaser or by the third party designated by the Purchaser, the cost of this delivery attempt is fully borne by the Purchaser.
Happy bvba bears the risk for damage and/or loss of the products until the moment of delivery. Risks associated with the goods shall pass from Happy bvba to the Purchaser on delivery. Each delivery requires a signature of the delivery confirmation, but a lack of signature does not affect the transfer of risk.
6. DEFECTS AND COMPLAINTS
The Purchaser is required to examine the products accurately on their conformity as soon as the products are received. If the product is affected by a visible defect, and the receiver perceives this defect, he must submit a complaint. Purchaser shall communicate these complaints towards Happy bvba in a written statement and in an explicit, unambiguous and motivated manner. This must be done within seven (7) days upon delivery. It is the duty of the Purchaser to motivate this communication sufficiently. We recommend a statement that uses photos and videos.
The Purchaser must send the defective products back to Happy bvba in their original condition, including packaging, and always accompanied by the original invoice or a valid proof of payment.
7. RIGHT OF WITHDRAWAL
7.1 Applicability of the Right of Withdrawal.
The consumer enjoys a right of withdrawal, in accordance with article VI.47 Belgian Code of Economic Law. The right of withdrawal provides the Consumer with the possibility to terminate the contract if, after the delivery, he is not satisfied with the product. No required motivation or penalty fee is applicable. Happy bvba does welcome your feedback in order to improve our services.
If the Consumer applies his right of withdrawal in conformity to the legal conditions, Happy bvba will take care of the reimbursement of the amount actually paid for the product within fourteen (14) calendar days. The reimbursement will be carried out through the same payment method you used for the initial transaction, unless the consumer expressly agreed otherwise. No fee will be charged for the reimbursement.
7.2 Exercising the Right of Withdrawal.
The consumer who wishes to invoke the right of withdrawal must communicate his decision explicitly and unambiguously, in a written statement. The communication must happen within fourteen (14) calendar days:
It is up to the consumer to prove that he can rely on his right. The following information must always be clearly communicated:
• The following three dates: the date of order, date of receipt and the date on which the right of withdrawal is used;
• Name and address of the Consumer;
• Signature of the Consumer.
The Consumer must send the products to Happy bvba as soon he has notified his decision to exercise his right of withdrawal, and no later than fourteen (14) calendar days of the communication. The return shipment can only be done by manner of an authorized carrier. In any case, the Consumer will bear all costs and risks of remand. Happy bvba may suspend the reimbursement until receipt of evidence by the Purchaser that the products have been returned.
8. FORCE MAJEURE
Force majeure exists if Happy bvba is, wholly or partially, prevented to accomplish its obligations towards the other party by circumstances beyond its control. Happy bvba is in that case not obliged to fulfil its obligations. Happy bvba may suspend its obligations for the duration of the force majeure.
9. INTELLECTUAL PROPERTY
Happy bvba retains all intellectual property rights and all related rights with regard to the website and web shop. These intellectual property rights include copyrights and trademarks.
The Purchaser is not allowed to make use of any of our intellectual property rights and/or to make changes in the presentation of these rights as described in this article, unless this is necessary for private use of the product.
10. YOUR PRIVACY, OUR CONCERN
11. APPLICABLE LAW AND COMPETENT COURT
All offers from, and agreements with, Happy bvba are exclusively governed by Belgian law. The Vienna Sales Convention is hereby expressly precluded. Any dispute arising under or relating to offers or concluded agreements shall come under the jurisdiction of the competent court of the judicial district of Antwerp.